Terms and Conditions

Use of the Monitor Account You agree that the Monitor Account is the property of Canterbury Bankstown Library and may be suspended as a result of inappropriate use. Use of the Monitor Account is subject to all terms, conditions, rules and regulations. Your card and related accounts are non-transferable; any misuse or illegal transactions can result in privilege suspension and/or possible judicial action. Except as provided below, you are responsible for the usage of your card.

Monitor Card Accounts The Monitor Account is an optional account of pre-deposited funds accessed by you for products and services. Funds cannot be withdrawn from the card account at any time. Funds deposited to the Monitor Account shall be applied against amounts debited to your Monitor Account for goods and services purchased at points of sale. You understand and agree that the Monitor Account is not a credit card, nor can it be used to obtain cash or cash advances from the account under any circumstances. If your Monitor Account balance goes below zero as a result of the system or one of its readers being off-line, you remain responsible for payment of those purchases.  

Procedures for Lost, Stolen, or Replacement Cards Report immediately any lost or stolen card, or unauthorised card usage to Canterbury Bankstown Library during business hours, visit cb.city/libraryhours for contact information and hours of operation. Alternatively, you may suspend activity to your Monitor Account through the My Monitor website. You are responsible for all usage of the card prior to proper notification to Canterbury Bankstown Library staff or suspending your card online. There is a replacement fee for a lost, stolen card or damaged card.

Refunds, Returns Canterbury Bankstown Library does not offer change of mind refunds on sales items.  Where a sale item is faulty at the time of sale, a replacement will be issued to the purchaser where proof of purchase is provided.  Payments for lost and/or damaged library items are non-refundable.  If after paying for a lost item, the member finds the item, a refund will not be issued.  The member will keep/own this item.

Documentation of Activity You can request a receipt at the time of purchase if the point-of-sale terminal is equipped to provide a receipt. Some locations including copiers, are not capable of providing receipts. The remaining balance in your Monitor Account is displayed at every point-of-sale terminal each time the account is accessed. Canterbury Bankstown Library staff, at any location, may be asked to verify an account balance. Occasionally the account balance is not available at a card reader. During these times, you can check your Monitor Account balances online at the My Monitor web site.

Error Resolution Procedures If you feel a charge has been transacted on your Monitor Card Account which you did not authorise, you must notify staff at Canterbury Bankstown Library as soon as the non-authorised transaction is discovered. Include information on the date and amount of the transaction, as well as any other information you feel is necessary to help the staff investigate the claim.